Terms of purchaseOpen purchase
Ones Who Do gives you the right to cancel your purchase within 14 days from the day you received your item. Open purchase does not apply in case of broken packaging.
Upon return, the item must be returned in the same condition as it was when delivered to you. The product must, as soon as possible, be returned in Ones Who Do's original packaging with any accessories.
To check that the product matches your order, you may only handle and examine the product in the same way as usual if you try / look at an item in a store.
In cases where you have handled the product to a greater extent than what is described here, you must be responsible for the reduction in value of the product. Ones Who Do applies a complete depreciation (ie the value of the entire item) if the returned item is not in a condition to be resold (such as a new item).
When returning an item, Ones Who Do is responsible for the return cost, provided that you first contact our customer service via firstname.lastname@example.org and follow our instructions regarding return under Questions & Answers.
You as a customer are responsible for the transport risk in the event of a return. Ones Who Do takes no responsibility for any transport damage or loss of returned goods. We therefore strongly recommend that you follow our instructions to package the product in its original packaging. Ones Who Do's packaging has been developed to minimize the risk of possible transport damage.
In case of error send an email to email@example.com