Frequently asked questions

<transcy>Information about Covid-19</transcy>

Due to the ongoing Coronavirus pandemic, there are restrictions from our subcontractor on the frames size 40 x 50.
We at Oneswhodo regret this and hope to solve the problem soon.

We at Oneswhodo have taken a number of measures to minimize the spread of COVID-19. All our staff work from home and follow the government's guidelines carefully.
Our products are shipped from various printing companies around the world, who have been assured that they will not be forced to close during a pandemic because their work is considered necessary. If these printers have to be closed, we will refund all orders that you have made and that have not been sent from our warehouse at that time.

<transcy>Ordering</transcy>

If you have provided incorrect information when you placed your order, you can easily request to change this by emailing us at support@oneswhodo.se. Remember to attach your order confirmation, name, and phone number in the email for faster handling.

We will then send you a new order confirmation when we have changed the incorrect information.

First, check that you have filled in the correct email address when you placed your order. Then check in the spam folder of your email. If you have not received an order confirmation even though your email address is correct, please contact support@oneswhodo.se as soon as possible.

If you want to cancel your purchase, we recommend that you contact us immediately. However, we cannot guarantee that we will have time to cancel your order before your order is sent, as your product is produced when ordering.

If you have placed your order on the weekend or outside office hours, you are warmly welcome to send us an email. You will find our contact information here.

You can make changes to your order until your product has been handled. Unfortunately after this point, you can not make changes to your order.

Yes, we offer package prices in a certain instances. If you are interested in buying more than 7 posters / canvas, please email info@oneswhodo.se.

<transcy>Delivery</transcy>

Our delivery time is approximately 3-5 business days, but a delay of 2-3 days can occur when order volumes are high.

If your order has not arrived within this time span, please send an email to  support@oneswhodo.se with your order number and we will help you.

Our delivery time is normally 3-5 business days. Our goal is to be able to process your order no later than the day after you place your order. Please note that a delay of 1-2 days may occur in the event of high order volumes at the shipping company or a higher number of orders received by our order department.

We do everything we can just to make sure you get your goods as soon as possible. We are called after all Ones Who Do !

To track your order click here.

You can then fill in your shipment number you received in an email from us.

We collaborate with 70 printing companies around the world that not only enables fast delivery, but also climate-smart and sustainable delivery. This collaboration reduces transport of printed goods by 90% and reduces carbon dioxide emissions from the transport process.

In addition to getting your products faster, you also make a contribution to the environment! :)

We usually deliver our products with DHL or PostNord. Local deviations may occur.

When you shop with us at Ones Who Do, you pay no shipping costs.
Ones Who Do is, and always will be, free shipping!

Absolutely! Ones Who Do delivers free of charge and fast to the whole world.

För varor som kommer i retur till oss tillkommer en debiteringsavgift som täcker de dubbla fraktavgifter du som kund vanligtvis inte betalar för, samt producering av din produkt.

<transcy>Payment</transcy>

När du handlar hos oss på Ones Who Do kan du alltid känna dig trygg i ditt köp.

Kortbetalning
Vi accepterar VISA, Mastercard, AMEX, Google Pay, Apple Pay och Paypal.

Klarna
Med Klarnas betalningsalternativ har du möjlighet att välja direktbetalning, faktura eller delbetalning via Klarna Bank.

Presentkort
Med Oneswhodos egna presentkort kan du som kund enkelt betala din order med det unika nummer som du hittar på ditt presentkort.

Absolutely!
When you fill in your information, you fill in the address you want your invoice sent to and the address you want the delivery to.

No, you can only use one discount code per order. However, you can combine a gift card with a discount code.

Feel free to check the spelling an extra time and pay attention to any numbers and capital letters (uppercase / lowercase letter).
Also be sure to check the validity period for the discount code.

If your discount code still does not work, please contact our customer service at support@oneswhodo.se and we will help you.

Retur & reklamation

Ja. När du handlar på Ones Who Do har du rätt att ångra ditt köp inom 14 dagar från den dag du tagit emot din vara. Öppet köp gäller inte vid bruten förpackning.

Vid retur av en vara står Ones Who Do för returkostnaden, förutsatt att du först kontaktat vår kundtjänst via info@oneswhodo.se och följer våra instruktioner.

Ja. När du handlar på Ones Who Do har du rätt att ångra ditt köp inom 14 dagar från den dag du tagit emot din vara. Öppet köp gäller inte vid bruten förpackning.

Vid retur av en vara står Ones Who Do för returkostnaden, förutsatt att du först kontaktat vår kundtjänst via info@oneswhodo.se och följer våra instruktioner.

Oneswhodo strives to refund the amount as soon as possible, but no later than within 14 days.
Please note, Oneswhodo must have received the item before a refund can be made.

Har du genomfört ditt köp med kort förs summan tillbaka till det kort som användes vid köp. Har du genomfört ditt köpt med faktura pausar vi din faktura så returen hinner fram till oss. När vi tagit emot din retur skickas en uppdaterad faktura till din email.

Har du redan hunnit betala din faktura kommer du få ett mail från Klarna med ytterligare information.

För oss är det viktigt att du som kund känner dig nöjd med de produkter du köper av oss. Om du inte är nöjd med kvalitén på produkten eller om produkten, gör du enklast en reklamation genom att maila till support@oneswhodo.se.

När returen blivit registrerad hos oss får du ett mail med vidare instruktioner samt en fraktsedel. Tänk på att din produkt ska skickas väl emballerad!

I ditt mejl bifogar du följande information för snabbare hantering.

- E-postadress (som ditt köp registrerades med)
- Ordernummer
- Ditt namn
- Namn på produkten/produkterna
- Bifoga bild på varan
- Bifoga bild på paketet (om möjligt)

Du registrerar enklast din retur genom att skicka ett mejl till support@oneswhodo.se.När returen blivit registrerad hos oss får du ett mail med vidare instruktioner samt en fraktsedel. Tänk på att din produkt ska skickas väl emballerad!

I ditt mejl bifogar du följande information för snabbare hantering.
- E-postadress (som ditt köp registrerades med)
- Ordernummer
- Ditt namn
- Namn på produkten/produkterna
- Bifoga bild på varan
- Bifoga bild på paketet (om möjligt)

Om dina produkter är defekta eller felaktigt levererade vill vi hjälpa dig så fort vi kan. Vänligen skicka ett mail till support@oneswhodo.se och bifoga följande uppgifter:
- E-postadress (som köpet registrerades på)
- Ordernummer
- Namn
- Artikelnummer
- Bifoga bild på varan
- Bifoga bild på paketet (om möjligt)

Vår kundsupport kommer börja hantera ditt ärende så fort de kan. Har du ytterligare frågor eller synpunkter är du välkommen att kontakta oss på support@oneswhodo.se.

<transcy>Our products</transcy>

No, unfortunately it is not possible to custom order measurments in our designs. However, you can order your self-designed items in several different sizes. See more information here!

We offer our own designs in canvas and posters in the following sizes:

40 x 50 cm ( 15.75 ”x 19.69” inches )
50 x 70 cm ( 19.69 ”x 27.56” inches )
70 x 100 cm ( 27.56 ”x 39.37” inches )

No. Our designs are not available elsewhere.

Ones Who Do creates all the graphic material we use on our posters and canvas. You can therefore be sure that you get completely unique designs on your products!

Our unique posters are printed on FSC-certified, museum-class uncoated premium paper.
With this quality, as well as a weight of 200g / m2, the paper ensures a long life and we ensure that the places and walls that are closest to your heart can be enjoyed for many years to come.

Our eco-friendly ink captures every intricate detail in your chosen design and ensures a sharp, smooth surface, and our carpet structure ensures that the poster does not look shiny when proudly displayed on your wall.

A poster is an image / motif on a specially made paper. A poster is often characterized by being bought without a frame and packaged for delivery in pipes to minimize the risk of damage during transport.

A canvas is, as some call it, an artist's canvas attached to a frame. A canvas is often made of linen and / or cotton and motifs on a canvas generally look more lively. Canvas is ready to be hung directly on the wall when you get it.

We show our product sizes in both centimeters and inches so that you as a customer can easily know which size is right for you.

Below you will find the conversion table between centimeters and inches:

40 x 50cm = 15.75 "x 19.69"
50 x 70 cm = 19.69 "x 27.56"
70 x 100 cm = 27.56 "x 39.37"

Please note that the dimensions are not exactly identical.

<transcy>Other questions</transcy>

No, we currently only conduct e-commerce. This is to guarantee fast delivery to you as a customer no matter where you live.

We are constantly looking for inspiring and motivating people to work with.

If you are interested, you are warmly welcome to email us at info@oneswhodo.se

There are two different departments you should contact depending on your question:

info@oneswhodo.se - for general questions about product range, environmental work and sales. Also questions about cooperation and questions about the company.
support@oneswhodo.se - for questions about returns and complaints